Right of Withdrawal

Right of Withdrawal

For EU Customers

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day you or a third party designated by you, who is not the carrier, takes possession of the last item.

To exercise your right of withdrawal, you must inform us within the 14-day period by means of a clear statement (e.g., by letter or email) about your decision to withdraw from this contract. You may use the sample withdrawal form below, but it is not mandatory.

If you do not contact us within the 14-day period by email or post, your right of withdrawal will expire. After contacting us, you will receive all necessary return instructions from us.

To meet the withdrawal deadline, it is sufficient that you send the notice of withdrawal before the withdrawal period expires.

For Non-EU Customers

Customers residing outside the European Union are not entitled to a statutory right of withdrawal. Returns and refunds for non-EU orders are provided solely at our discretion and only in cases of defective or incorrect items.

If you believe you have received a defective or incorrect item, you must contact us within 7 days of delivery to request assistance.

We do not offer refunds or store credits for change-of-mind returns outside the EU unless required by local law.

Returns and Bundle Policy

If you return one or more items from a bundle offer, the discount applied to the entire bundle becomes invalid. Regular prices apply to items you keep, and the refund will be adjusted accordingly.

By ordering a bundle offer, you agree to these terms.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, excluding delivery charges and a processing fee (see Terms & Conditions), without undue delay and no later than 14 days after we receive your withdrawal notice.

We will use the same payment method you used in the original transaction unless we explicitly agree otherwise with you. We may withhold the refund until we have received the returned goods or you provide proof that you have returned them – whichever comes first.

You must return the goods in their original condition and packaging within 14 days of notifying us. The deadline is met if you send the goods before the 14-day period expires. You are responsible for the cost of returning the goods.

You are liable for any diminished value of the goods resulting from handling other than what is necessary to assess the nature, characteristics, and functionality of the goods.

Important Notes on Returns

To ensure a smooth return process, please send all items in their original packaging and with all accompanying instructions. Returns without original packaging or missing parts cannot be accepted. Non-compliant returns may be refused and sent back at your expense.

If your return does not meet our return criteria as set out in our policies, we reserve the right to return the goods to you at your cost.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are:

  • not prefabricated and made based on an individual choice or decision by the consumer, or

  • clearly tailored to the personal needs of the consumer (e.g., personalized products).

Sample Withdrawal Form

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service ()

Ordered on () / received on ()
Order number (*)
Name of consumer(s)
Address of consumer(s)
Signature of the consumer(s) (only if sent in paper form)
Date